How do I Place an Order on This Site?

We ask that all new customers please read our sales policies BEFORE placing orders with us. PLEASE NOTE THAT ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE FROM V-TWIN MFG. We will confirm prices and stock status after you submit your order. You can also call to confirm prices & stock during business hours. Please read how shipping and how backorder item works below. International orders shipping rates are explained as well. At this time, we do not have the ability to quote international shipping costs. The items need to be ordered, packaged and weighed and then we will give your shipping options. This takes an average of 3 to 5 business days, depending from which warehouse the items ship.

The BOLD BLUE V-Twin part #'s in the online catalog are live links which can be clicked and added to the shopping cart. Here is a little tutorial page we've made. TUTORIAL. We also have a basic order page: CLICK HERE. Orders can also be placed here the old fashioned way. Telephone, Fax or Email. you can call during business hours, (714) 828-1144 or you can Fax the order (714) 828-6934. Email your orders to info@masclassics.com. This is also our PayPal email address. Some of our customers prefer to speak with a live person who can answer questions and make sure that the items are available. The telephone is the quickest way to place an order. We can check the stock status of the item will normally respond with a confirmation of the order quickly and can also send you the UPS tracking number via email when your order ships. We gladly accept and you can also use PayPal. (click the PayPal link) or make money orders and cashiers checks payable to Mas Classics.

For an explanation on shipping and delivery times for both Domestic and Internationl customers, check out the Shipping Options page: CLICK HERE

 

Backorders: If an item you order is on backorder, you will not be billed for the item at that time. We submit the item onto our V-Twin master backorder list. V-Twin does not give due dates when any backorder items will be available again. There is no commitment to the item on the backorder list.They call us when the parts are back in stock. We will contact you and and if you still need the part we order it for you and bill you for the item at that time and ship it to you when we get it. If you don't need the item anymore, we will remove the item from our list if we don't hear back from you.

Mailing/Shipping Address: Mas Classics 8121 San Dimas Circle Buena Park, CA 90620 Business Hours are Monday-Friday 9:00AM-6:00PM Pacific Time

We are closed on Saturdays & Sundays

Domestic Customers: We ship UPS ground for standard U.S. orders daily. V-Twin also does drop shipments with UPS directly to our customers. All Drop Ship orders cost $5.00. V-Twin charges an extra $5.00 handling for small orders under $80.00. Minimum drop ship fees are $14.00. Small order dropship (under $80) orders cost $20.00. Domestic dropship orders over $400 get free shipping with the $5.00 dropship fee waived. Call or email for information on drop ship orders. UPS shipments are insured. U.S. Postal Priority Mail daily. We can quote shipping costs on domestic orders only. Our returns policy is also explained on that sales policy page.

 

International Customers: When placing an order, you will be billed first for the base price of the items, less the shipping cost, which are then ordered from V-Twin. V-Twin does not provide shipping weight guidelines for their 30,000 products so we can not provide International shipping rates before we have the items in stock and weighed, prepaid. Shipments arrive here in an average of 3 to 5 business days. Once the items are in stock, they are packaged and weighed, then we will send you a quote for shipping via US Postal Service for the following options. (We also can ship with UPS or FedEx at your request). Please include a valid telephone number (including International customers) in the event that there is an issue with delivery to your country. This has been very helpful with deliveries abroad. We will not ship with DHL.

Here is a link to the US Postal Rate Calculator web site: This can be used to get an idea for the shipping costs to your country. This is only used for estimating shipping the cost. You can also track your shipments here: Postal Service Customs Tracking page

Express Mail International and Priority Mail International now include automatic indemnity coverage (depending on package weight ) for otherwise uninsured packages or $100 included insurance in the case of Express Mail International. Certain countries have parcel size limitations of overall combined length and girth of 79 inches overall such as Australia as well as others. for More info Click here: US Postal Index of Countries and Localities. The U.S. Postal Service International shipping options are as follows:

Express Mail International - 5 days average delivery
Priority Mail International - 6 to 10 days average delivery
First Class Mail International - varies with country

Wire Transfer information:

Account name: Mas Classics
Bank address: Chase Bank
Buena Park-Valley View Financial Center
8901 Valley View Street, Suite C, Buena Park, CA 90620

Account # 4940650842
ABA# 321 180 748

bank tel. 714.220.1260


 

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